Monday October 22, 2012

All your Kindle are belong to them

Here’s an email I just sent to Amazon customer support:

Hi Amazon!

I bring to your attention this blog post:

A couple of days a go, my friend Linn sent me an e-mail, being very frustrated: Amazon just closed her account and wiped her Kindle. Without notice. Without explanation. This is DRM at it’s worst.

To sum up: this customer was abruptly blocked by Amazon, had her Kindle purchases deleted from her Kindle device, and did not receive clarification about why it happened after multiple requests.

I understand that I’m only getting one side of the story here, but it rings true — this is how corporations act with some regularity. Do you guys have any comment? Is there more to the story?

See, in the absence of a response, I’m not sure how much business I want to conduct with Amazon in the future. I’m holding off buying any Kindle books for the time being, but I’ll be re-evaluating my other Amazon purchases going forward, too. (You can look through my order history and see that I’m a very regular customer. I have a Prime account, and I use it multiple times per week.)

PLEASE, we need a response. I’ll be cross-posting this message, and any response I get, to my blog,

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