Monday October 22, 2012
Here’s an email I just sent to Amazon customer support:
I bring to your attention this blog post:
A couple of days a go, my friend Linn sent me an e-mail, being very frustrated: Amazon just closed her account and wiped her Kindle. Without notice. Without explanation. This is DRM at it’s worst.
To sum up: this customer was abruptly blocked by Amazon, had her Kindle purchases deleted from her Kindle device, and did not receive clarification about why it happened after multiple requests.
I understand that I’m only getting one side of the story here, but it rings true — this is how corporations act with some regularity. Do you guys have any comment? Is there more to the story?
See, in the absence of a response, I’m not sure how much business I want to conduct with Amazon in the future. I’m holding off buying any Kindle books for the time being, but I’ll be re-evaluating my other Amazon purchases going forward, too. (You can look through my order history and see that I’m a very regular customer. I have a Prime account, and I use it multiple times per week.)
PLEASE, we need a response. I’ll be cross-posting this message, and any response I get, to my blog, http://criticalmiami.com.comments powered by Disqus