Wednesday November 29, 2006
My friend and co-worker Tiffany Hill flew home for Thanksgiving, and she told me about her terrible experience with Miami International Airport, which she says is the worst airport she’s ever seen. I should point out that Tiffany is a very experienced traveler, and that her criticisms are not particularly related to the Thanksgiving rush.
First, she was directed to an “Economy Park and Ride Lot” for long-term parking. This was by an attendant, after she’d entered the complex; there was no sign on the way in to direct one to the lot. So already she’s had to enter the airport, leave, and come back, just to park. Then there’s supposed to be a bus that takes folks from the lot to the terminal, but none was to be found. She eventually discovered that an MIA employee-only bus went to the terminal from an adjacent employee parking lot, and the driver gave her a ride. On her way back, another driver of the bus closed the door in her face without offering any other advice (and another one eventually gave her a ride).
As you drive around the airport, the signs that tell you what airline is in each area are almost impossible to read while driving by in a car. Inside, the information display terminals that tell you which gate to go to are nowhere to be found because they’re . . . at the gates!! Who designed this place?
The same thing happened in the luggage claim area — unless you recognize your bag, or people from your flight, you have no easy way to determine which baggage carousel goes with your flight. There are dazed and confused people wandering the luggage claim area looking for their stuff. This is insanity. Tiffany says, “It’s all about the signage!”
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